Effective Date: June 2026
Last Updated: June 2026
These Terms & Conditions ("Terms") govern your use of the Ninth & Palmer website (www.ninthandpalmer.com) and any services provided by Ninth & Palmer ("we," "us," or "our"). By using our website or engaging our services, you agree to these Terms in full.
Note: These Terms govern website use and general service engagement. Specific service agreements, payment terms, and project scope are detailed in your individual client contract, which takes precedence in the event of any conflict.
1. Services
Ninth & Palmer provides virtual dance studio operations and administrative support services, including but not limited to: parent communication management, competition administration, recital planning support, Google Drive organization, studio systems and handbook development, and email template creation. All services are delivered virtually. Ninth & Palmer operates as an independent contractor, not an employee, of any client studio.
2. Eligibility
Our services are intended for dance studio owners and operators who are 18 years of age or older. By engaging our services, you represent that you have the authority to enter into a binding agreement on behalf of your studio.
3. Client Responsibilities
To receive services effectively, clients agree to:
· Provide accurate and complete information during onboarding, including all necessary logins, access credentials, and studio details, within the timeframe specified in the client agreement
· Respond to communications within a reasonable timeframe (typically 48 business hours) to avoid delays in service delivery
· Review and approve deliverables within the timeframe specified in the client agreement
· Provide all competition registration information, deadlines, and required materials no less than 5 business days before any submission deadline
· Notify Ninth & Palmer promptly of any changes to studio information, policies, or deadlines that affect active work
Ninth & Palmer is not responsible for missed deadlines, errors, or incomplete work resulting from a client's failure to provide required information or access in a timely manner.
4. Payment Terms
Monthly retainer fees are due on the 1st of each month. One-time project fees are due upon project kickoff unless otherwise specified in the client agreement. All fees are non-refundable once work has commenced. Invoices unpaid after 10 days are subject to a late fee of 1.5% per month on the outstanding balance. Ninth & Palmer reserves the right to pause or terminate services for accounts more than 15 days past due.
5. Minimum Commitment & Cancellation
Monthly retainer packages require a minimum 3-month commitment. After the initial term, either party may terminate the agreement with 30 days written notice. Notice must be submitted via email to hello@ninthandpalmer.com. Cancellation during the initial 3-month term does not waive the client's obligation to pay the remaining balance of the term.
One-time project fees are non-refundable once work has begun. If a client cancels a one-time project before work commences, a cancellation fee equal to 25% of the project fee will be retained to cover scoping and preparation time.
6. Scope of Work & Revisions
The scope of work for each engagement is defined in the client agreement. Work requested outside the agreed scope will be quoted separately and billed at the current à la carte hourly rate. Monthly retainer packages include up to two rounds of revisions on any deliverable. Additional revision rounds are billed at the hourly rate.
7. Limitation of Liability
Ninth & Palmer shall not be held liable for any missed competition deadlines, registration errors, or resulting losses when the client has failed to provide required information, credentials, or approvals within the timeframes specified. To the fullest extent permitted by law, Ninth & Palmer's total liability for any claim arising from services rendered shall not exceed the total fees paid by the client in the 30 days preceding the claim.
We are not liable for any indirect, incidental, special, or consequential damages, including lost revenue, lost opportunities, or reputational harm.
8. Confidentiality
Ninth & Palmer agrees to keep all client information, including studio operations, financial details, family data, and login credentials, strictly confidential. This information will not be shared with any third party without explicit written consent, except as required by law. Clients likewise agree to keep any proprietary processes, templates, or systems provided by Ninth & Palmer confidential.
9. Intellectual Property
Upon receipt of full payment, all deliverables created specifically for a client (email templates, handbooks, trackers, SOPs, etc.) become the property of the client for their studio's use. Ninth & Palmer retains the right to use general methodologies, frameworks, and non-client-specific processes in work with other clients. Ninth & Palmer retains ownership of all website content, branding, and materials not created as part of a client engagement.
10. Website Use
The content on www.ninthandpalmer.com is provided for informational purposes only. You may not reproduce, distribute, or use any content from this website without prior written consent. Ninth & Palmer reserves the right to modify or discontinue any part of the website at any time without notice.
11. Disclaimer
Our services are administrative and operational in nature. Ninth & Palmer does not provide legal, financial, accounting, or HR advice. Any recommendations made in the course of our work are operational suggestions only and should not be construed as professional legal or financial guidance.
12. Governing Law
These Terms are governed by the laws of the State of Florida, without regard to conflict of law provisions. Any disputes arising from these Terms or our services shall be resolved in the courts of Florida.
13. Changes to These Terms
We reserve the right to update these Terms at any time. When we do, we will update the "Last Updated" date above. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.
14. Contact
Questions about these Terms? Reach us at:
Ninth & Palmer
hello@ninthandpalmer.com
www.ninthandpalmer.com
Note: These Terms & Conditions were prepared as a general template and should be reviewed by a licensed attorney before use, particularly the liability limitation, cancellation, and governing law sections.